HR Club Seminar: The Impact of Artificial Intelligence on HR Planning
MMA had hosted a seminar with the theme of “The Impact of Artificial Intelligence on Human Resources Planning”, on June 7 at MMA Seminar Room. Mr. Sidney Cheng, Managing Director of Deloitte Macau China stated that human resources as a function has experienced significant changes due to the evolution of technologies and the effect of artificial intelligence (AI), machine learning and automation in the workplace. The efficient use of a machine rather than a human employee is possible only if the process can be made independent and is repeated with certain regularity or routine. Today, AI is reshaping the way companies hire, manage and engage with their workforce.
We are pleased to have Mr. Lau Veng Seng, MMA Council Chairman, Mr. Cheang Kin Lap Keegan, MMA Council Vice-Chairman & Chairman of HR Club, Mr. Ho Wai Ip Jeffrey, MMA Council Member & Vice-Chairman of HR Club and Dr. Cheng Hing Wan, Acting Director of Macau Institute of Management to attend the seminar.
Mr. Raymond Tang, Ms. Valerie Tse, Mr. Jason Chan and Mr. Eric Kong from Deloitte China were invited to share with the audience the Workforce Planning and Robotic Process Automation (RPA) in Human Resources, the value of RPA and the implementation Strategy and how to work efficiently via business process outsourcing through different case sharing.
They stated that AI is affecting human life on all kinds of levels varying from the automation of tedious, time-consuming tasks to the augmentation of human capabilities and the amplification of human functions. AI technology plays a big role today in transforming HR and the workforce; reducing human bias, increasing efficiency in human assessment, improving relationships with employees, improving compliance and workplace learning are some of the benefits organizations are experiencing today.HR leadersin large enterprisesare beginning to pilot AI to deliver greater value to the organization by using, for example, chatbots for recruiting,shift arrangement and holiday arrangement, etc.
When it comes to the cognitive technologies that leverage AI that are currently available in the market, their main impact so far has been to augment existing job functions, not to eliminate workers. The machines or systems that interact naturally with people will likely continue to eliminate repetitive tasks, help the workforce to do their jobs better and faster, and free up time for more interesting tasks.
For most workforces, cognitive technologies will likely enable them to move into new and more rewarding roles. Therefore most organizations and their employees are likely to experience positive effects from the AI-based technology and automation.